{"id":43361,"date":"2026-03-24T16:26:56","date_gmt":"2026-03-24T16:26:56","guid":{"rendered":"https:\/\/www.snapsurveys.com\/?page_id=43361"},"modified":"2026-04-23T09:51:54","modified_gmt":"2026-04-23T08:51:54","slug":"about","status":"publish","type":"page","link":"https:\/\/www.snapsurveys.com\/about\/","title":{"rendered":"About Snap Surveys"},"content":{"rendered":"\n
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About Snap Surveys<\/h1>\n<\/div>\n<\/div>\n\n\n\n
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We help organisations bridge the gap between data and actionable truth \u2013 ensuring your decisions are made with total clarity.<\/p>\n\n\n\n

Our story<\/h2>\n\n\n\n

Snap Surveys offers survey software and research solutions in the UK, USA, and around the world.<\/p>\n\n\n\n

Founded in 1981 By Peter Wills and Dr Steve Jenkins, Snap Surveys was launched following the development of a prototype for a research conference the year prior.<\/p>\n\n\n\n

A lead researcher from the BBC was interested, providing Peter and Steve with the tools to turn the prototype into fully fledged survey software.<\/p>\n\n\n\n

The BBC World Service was a prestigious early customer, and the BBC remains a loyal client over 40 years later.<\/p>\n\n\n\n

Within 5 years, over 500 organisations were using Snap Surveys and the company has continued to evolve to meet the requirements and expectations of clients all over the globe.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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What we do<\/h2>\n\n\n\n
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\"survey<\/figure>\n\n\n\n

Survey Software<\/h3>\n<\/div>\n\n\n\n

We provide tools to design, distribute and analyse surveys across multiple channels, all from one platform.<\/p>\n\n\n\n

Survey Software<\/strong><\/a><\/p>\n<\/div>\n\n\n\n

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\"reporting<\/figure>\n\n\n\n

Custom Survey Tools<\/h3>\n<\/div>\n\n\n\n

Helping your users stay compliant with industry regulations, our solutions feature branded forms, built-in reporting and recommendations for improvements.<\/p>\n\n\n\n

Business Tools<\/strong><\/a><\/p>\n<\/div>\n\n\n\n

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\"projects<\/figure>\n\n\n\n

Professional Services<\/h3>\n<\/div>\n\n\n\n

Our in-house team of survey and research experts can support project design, analysis and custom development to meet your specific goals.<\/p>\n\n\n\n

Research Projects<\/strong><\/a><\/p>\n<\/div>\n\n\n\n

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\"training<\/figure>\n\n\n\n

Support and Training<\/h3>\n<\/div>\n\n\n\n

With dedicated customer support available by live chat, phone and email, we\u2019re here to help you get the most out of our platform.<\/p>\n\n\n\n

Training & Consultancy<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Our mission and values<\/h2>\n\n\n\n
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\"Seal\"<\/figure>\n<\/div>\n\n\n\n
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We believe good research should be accessible, insightful and impactful.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\"Seal\"<\/figure>\n<\/div>\n\n\n\n
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We build software that empowers organisations to hear every voice; regardless of language, channel or location \u2013 and to make confident decisions based on robust data and meaningful insights.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\"Seal\"<\/figure>\n<\/div>\n\n\n\n
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Our commitment to quality, security and customer service is unwavering.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\"Seal\"<\/figure>\n<\/div>\n\n\n\n
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When customers need us, they deal with real people every step of the way \u2013 with all Support Team\u2019s based in the UK and USA.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Why choose Snap Surveys?<\/h2>\n\n\n\n
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\"person<\/figure>\n<\/div>\n\n\n\n
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Expertise<\/h3>\n\n\n\n

Decades of expertise in survey software and research services.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"smartphone<\/figure>\n<\/div>\n\n\n\n
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Multi-mode<\/h3>\n\n\n\n

Multi-mode data collection to reach every audience.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"chart<\/figure>\n<\/div>\n\n\n\n
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Analysis<\/h3>\n\n\n\n

Robust analysis and reporting tools built to support smarter decisions.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"support<\/figure>\n<\/div>\n\n\n\n
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Support<\/h3>\n\n\n\n

Support when you need it, from real people who know research.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"scalable<\/figure>\n<\/div>\n\n\n\n
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Scalable<\/h3>\n\n\n\n

Scalable for organisations of all sizes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\"Servers\"<\/figure>\n<\/div>\n\n\n\n
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Security<\/h3>\n\n\n\n

Secure ISO 27001 and Cyber Essentials Plus certified. UK-based servers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Who we work with<\/h2>\n\n\n\n

We serve multiple sectors, from government and healthcare to business organisations and independent market researchers.<\/p>\n\n\n\n

We are also experienced in creating custom survey tools for organisations based on their needs.<\/p>\n<\/div>\n\n\n\n

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\"tso:<\/figure>\n<\/div>\n\n\n\n
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\"NHS\"<\/figure>\n<\/div>\n\n\n\n
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\"Health<\/figure>\n<\/div>\n\n\n\n
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\"BBC\"<\/figure>\n<\/div>\n\n\n\n
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\"Domestic<\/figure>\n<\/div>\n<\/div>\n\n\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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\"survey<\/figure>\n<\/div>\n\n\n\n
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Security and Compliance<\/h2>\n\n\n\n

Snap Surveys prioritises data security and holds multiple credentials to give you peace of mind.<\/p>\n\n\n\n