{"id":15610,"date":"2026-03-16T12:37:28","date_gmt":"2026-03-16T12:37:28","guid":{"rendered":"https:\/\/www.snapsurveys.com\/support-snapxmp\/?post_type=epkb_post_type_1&p=15610"},"modified":"2026-03-17T12:53:25","modified_gmt":"2026-03-17T12:53:25","slug":"nps-survey-template","status":"publish","type":"epkb_post_type_1","link":"https:\/\/www.snapsurveys.com\/support-snapxmp\/snapxmp\/nps-survey-template\/","title":{"rendered":"NPS Survey Template"},"content":{"rendered":"\n
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The NPS Survey Template lets you create a survey with a number of standard questions that help you find out how satisfied your customers are with your organisation.<\/p>\n\n\n\n

You can customise the questionnaire design by editing the text, adding images and adding questions to create your own customer satisfaction survey.<\/p>\n\n\n\n

Included questions<\/h2>\n\n\n\n

As well as single choice<\/a> questions and comment<\/a> questions, the template features 11 point rating questions and an inline question.<\/p>\n\n\n\n

NPS 11-point satisfaction rating<\/h3>\n\n\n\n

The 11-point satisfaction rating question helps you find out how satisfied your customers are with your product or service.<\/p>\n\n\n\n

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Use the Desktop app to\u00a0customise the rating question<\/a>.<\/p>\n\n\n\n

Inline question<\/h3>\n\n\n\n

Inline questions<\/a> can be included in any text in the questionnaire, providing areas where the respondent can enter further information.<\/p>\n\n\n\n

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Customising the questionnaire<\/h2>\n\n\n\n

You can include your own images<\/a>, and add new questions<\/a>.<\/p>\n\n\n\n

The font style and colour<\/a> can be edited using the formatting options on the toolbar.<\/p>\n\n\n\n

Saving the questionnaire<\/h2>\n\n\n\n

When you have finished click Save <\/strong>to save the changes.<\/p>\n\n\n\n

Available editions<\/h2>\n\n\n\n

The template has four editions for Paper, PC\/Laptop, Tablet and Phone. Click the editions drop-down to choose from the available languages and modes.<\/p>\n\n\n\n

Publishing the questionnaire<\/h2>\n\n\n\n

You can distribute and collect responses online and on paper. Publishing<\/a> the questionnaire lets you:<\/p>\n\n\n\n