{"id":15608,"date":"2026-03-16T12:27:00","date_gmt":"2026-03-16T12:27:00","guid":{"rendered":"https:\/\/www.snapsurveys.com\/support-snapxmp\/?post_type=epkb_post_type_1&p=15608"},"modified":"2026-03-17T12:53:02","modified_gmt":"2026-03-17T12:53:02","slug":"help-desk-satisfaction-template","status":"publish","type":"epkb_post_type_1","link":"https:\/\/www.snapsurveys.com\/support-snapxmp\/snapxmp\/help-desk-satisfaction-template\/","title":{"rendered":"Help Desk Satisfaction Template"},"content":{"rendered":"\n
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The Help Desk Satisfaction Template lets you create a survey with a number of standard questions that provide feedback from your customers about their help desk experience.<\/p>\n\n\n\n

You can customise the questionnaire design by editing the text, adding images and adding questions.<\/p>\n\n\n\n

Included questions<\/h2>\n\n\n\n

As well as single choice<\/a> questions and multiple choice<\/a> questions, the template features 5 star rating questions, date questions and comment questions.<\/p>\n\n\n\n

5 Star rating<\/h3>\n\n\n\n

The five star rating questions help you find out how satisfied your customers are with the help desk.<\/p>\n\n\n\n

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Use the Desktop app to customise the rating question.<\/p>\n\n\n\n

Date question<\/h3>\n\n\n\n

Enter a date easily, using a calendar. Customise the date<\/a> format to your region.<\/p>\n\n\n\n

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Customising the questionnaire<\/h2>\n\n\n\n

You can include your own images<\/a>, and add new questions<\/a>.<\/p>\n\n\n\n

The font style and colour<\/a> can be edited using the formatting options on the toolbar.<\/p>\n\n\n\n

Saving the questionnaire<\/h2>\n\n\n\n

When you have finished click Save <\/strong>to save the changes.<\/p>\n\n\n\n

Available editions<\/h2>\n\n\n\n

The template has four editions for Paper, PC\/Laptop, Tablet and Phone. Click the editions drop-down to choose from the available languages and modes.<\/p>\n\n\n\n

Publishing the questionnaire<\/h2>\n\n\n\n

You can distribute and collect responses online and on paper. Publishing<\/a> the questionnaire lets you:<\/p>\n\n\n\n