{"id":15234,"date":"2026-03-04T09:46:03","date_gmt":"2026-03-04T09:46:03","guid":{"rendered":"https:\/\/www.snapsurveys.com\/support-snapxmp\/?post_type=epkb_post_type_1&p=15234"},"modified":"2026-03-17T12:52:13","modified_gmt":"2026-03-17T12:52:13","slug":"customer-satisfaction-template","status":"publish","type":"epkb_post_type_1","link":"https:\/\/www.snapsurveys.com\/support-snapxmp\/snapxmp\/customer-satisfaction-template\/","title":{"rendered":"Customer Satisfaction Template"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

The Customer Satisfaction Template lets you create a survey with a number of standard questions that help you find out how satisfied your customers are with your organisation\u2019s service.<\/p>\n\n\n\n

You can customise the questionnaire design by editing the text, adding images and adding questions to create your own customer satisfaction survey.<\/p>\n\n\n\n

Included questions<\/h2>\n\n\n\n

As well as single choice<\/a> and multiple choice<\/a> questions, the template features a carousel question and an inline question.<\/p>\n\n\n\n

Carousel<\/h3>\n\n\n\n

A carousel<\/a> displays a number of aspects to a question, each as a card, which the respondent answers in turn, before moving onto the next one.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Inline question<\/h3>\n\n\n\n

Inline questions<\/a> can be included in any text in the questionnaire, providing areas where the respondent can enter further information.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Customising the questionnaire<\/h2>\n\n\n\n

In the survey, replace the text [Your Company Name] with your organisation\u2019s name. The font style and colour can be editing using the formatting options on the toolbar.<\/p>\n\n\n\n

You can include your own images<\/a>, and add new questions<\/a>.<\/p>\n\n\n\n

Saving the questionnaire<\/h2>\n\n\n\n

When you have finished click Save <\/strong>to save the changes.<\/p>\n\n\n\n

Available editions<\/h2>\n\n\n\n

The template has four editions for Paper, PC\/Laptop, Tablet and Phone. Click the editions drop-down to choose from the available languages and modes.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Publishing the questionnaire<\/h2>\n\n\n\n

You can distribute and collect responses online and on paper. Publishing<\/a> the questionnaire lets you:<\/p>\n\n\n\n